Refund policy

If something's wrong

Contact the shop first. Most problems are sorted quickly. Every shop on the wall agrees to these minimums:

• Didn't arrive: if a shipped order hasn't arrived within a reasonable time of its expected delivery, the shop refunds you or sends it again.
• Not as described, damaged or faulty: tell the shop within 30 days of receiving it and they'll refund or replace it. They may ask for a photo or for the item back.
• Changed your mind: up to each shop. Check the shop page or ask.

How refunds work

Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days. A shop can refund part of an order, for example one item or the shipping.

If the shop doesn't help

If a shop hasn't answered within 7 days, or you can't agree, email support@shopslctd.com with your order details and we'll step in. Please contact us before opening a dispute with your bank, since that can take much longer.